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POLICIES

TERMS AND CONDITIONS

With the acceptance of quotations, you accept the following conditions:

  1. Surcharge is payable from sizes 46 – 54 (10% - 30%).

    • XL or 46 or 117 = +10%

    • 2XL or 48 or 122 = +15%

    • 3XL or 50 or 127 = +20%

    • 4XL or 52 or 132 = +25

    • 5XL or 54 or 137 = +30%

    • And so forth.

  2. All prices are VAT exclusive, unless other wise stated.

  3. Quotations are valid for 7 days only.

  4. All exchanges must be done within 7 working days of purchase, unless approved by a manager.

  5. Items that need to be exchanged must be in immaculate condition and packaged in original packaging.

  6. Shoes that are exposed to excessively wet conditions will not be considered for credit.

  7. Special items, embroidered and printed items will not be eligible for exchanges or credit.

  8. Basson Workwear gives a 3 month manufacturers default guarantee on all items. The negligent handling of items is excluded. There is no guarantee on rainwear.

  9. The payment conditions will be strictly adhered to.

  10. Sizing on jackets and trousers on conti suits are different. Please ensure that you provide us with the jacket size when ordering a two piece suit.

  11. Should you receive an incorrect order, please notify us within 24 hours - otherwise we will accept that the delivery is correct.

  12. Delivery costs will be determined at Basson Workwear's own discretion.

REFUND, RETURNS & EXCHANGE POLICY

In case of any established quality issue pertaining to a product, the following process can be initiated:

  1. All exchanges must be done within 14 working days of purchase.

  2. Products have a limited manufacturers guarantee. This does not apply to consumables, entry level products and rain wear.

  3. A handling fee of 15% may be charged on exchanges.

  4. Item(s) must be in immaculate condition - unworn, unwashed, and in original packaging. Please write your name, Invoice no/Order no. and mobile number, on the top of the box, and insert the original invoice.

  5. Return the product to our address at: 20 Stokeryweg, Wellington, 7655, at your own cost. 

  6. Damages due to neglect, improper use or application will not be covered under our Returns/Exchange Policy.

  7. Special items, rainwear, promotional items and embroidered/printed items cannot be exchanged or credited.

  8. Some special rules for promotional offers may override Basson Workwear's Exchange/Returns Policy.

  9. Gift cards, sale, and clearance items are not eligible for a refund or exchange.

  10. Please note that delivery charges are non-refundable, and will not be included in the refund value of your order.

  11. If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within the specified time, with proof of purchase.

  12. Once your exchange request has been placed, it usually takes about 7 business days to initiate exchange / refund subject to product inspection.

  13. Once the exchange / return of the product is accepted, Basson Workwear will issue a credit note, and issue a new invoice for the exchanged products.

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